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Refund Policy

Last updated: March 15, 2023

Thank you for ordering from Crust & Craft Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the process and conditions under which a refund or exchange can be made. Please read it carefully to understand your rights and obligations.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If your order is incorrect, defective, or damaged upon arrival, we offer a direct exchange. Please contact us within 24 hours of receiving your order to arrange for an exchange. For incorrect or defective items, you will not be charged any additional shipping fees for the exchange.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at:

Exceptions

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes to the Refund Policy

Crust & Craft Pizzeria reserves the right to update or change our Refund Policy at any time. Any changes to this policy will be posted on our website and become effective immediately upon posting. Your continued use of our service following the posting of any changes constitutes your acceptance of those changes.